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Technical Support

For technical questions regarding the product:

Please refer to your User Manual

Contacting NeuMoDxTM

If additional assistance is required or a question arises, which is not answered in the operator manual, contact NeuMoDxTM technical support:
NeuMoDxTM Molecular, a QIAGEN company.
1250 Eisenhower Place
Ann Arbor, MI 48108
Phone: 888-301-NMDX (6639)

When contacting NeuMoDxTM, have the following information available:

  • Product name, part number, and serial number
  • Any error messages you encounter
  • Details of recent instrument performance

 

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    Contact Details

    Please provide the following information for the person who experienced the issue:

    General Information

    DeathSerious adverse eventAdverse event (not serious)Product Problem (defects/malfunctions)Out of service/safety issueProduct use errorLabeling issue
     
     
    Initial use of assayRe-use of of instrumentRe-serviced/refurbishedProblem noted prior useDuplicate issueOther (please specify)
    TreatmentEvaluation
    False negative resultIncorrect qualification of the infection/Unclear resultsFalse positive resultDelayed reporting of resultsOther, please specify

    If available, email to: techsupport@neumodx.com (Include compliant in the subject line)

    Product Details

    Assay, Reagents and Consumables

    Instruments

    Action Taken



    IMPORTANT ANNOUNCEMENT

    We are excited to announce that QIAGEN has acquired all shares of NeuMoDx Molecular, Inc. The addition of NeuMoDx’s medium- and high-throughput molecular systems further expands QIAGEN’s portfolio of molecular diagnostics instruments, bolstering our leadership in automated molecular testing. We are proud to welcome NeuMoDx to our family of PCR solutions that make improvements in life possible.

    To learn more, click here.