Technical Support

For technical questions regarding the product:

Please refer to your User Manual

Contacting NeuMoDxTM

If additional assistance is required or a question arises, which is not answered in the operator manual, contact NeuMoDxTM technical support:
NeuMoDxTM Molecular, Inc.
1250 Eisenhower Place
Ann Arbor, MI 48108
Phone: 888-301-NMDX (6639)

When contacting NeuMoDxTM, have the following information available:

  • Product name, part number, and serial number
  • Any error messages you encounter
  • Details of recent instrument performance


If you have questions, comments or need more information,
please fill out the form below.

Fields marked with an * are required.

This field is required.

This field is required.

This field is required.

Coronavirus Assay Information

NeuMoDx™ Molecular, a sample-to-result molecular diagnostic company focused on providing testing solutions to hospital and commercial reference laboratories, has developed a SARS-CoV-2 Assay for use on the high throughput, fully automated NeuMoDx™ 288 and 96 Molecular Systems. The U.S. Food and Drug Administration (FDA) has issued an Emergency Use Authorization (EUA) for the NeuMoDx™ SARS-CoV-2 Assay implemented on the NeuMoDx™ Molecular Systems.

To learn more about SARS-CoV-2 testing, click here.
To order, click here.