Technical Support

For technical questions regarding the product:

Please refer to your User Manual

Contacting NeuMoDxTM

If additional assistance is required or a question arises, which is not answered in the operator manual, contact NeuMoDxTM technical support:
NeuMoDxTM Molecular, Inc.
1250 Eisenhower Place
Ann Arbor, MI 48108
Phone: 888-301-NMDX (6639)

When contacting NeuMoDxTM, have the following information available:

  • Product name, part number, and serial number
  • Any error messages you encounter
  • Details of recent instrument performance


If you have questions, comments or need more information,
please fill out the form below.

Fields marked with an * are required.

This field is required.

This field is required.

This field is required.