EnglishFrenchGermanItalianSpanish

Technical Support

For technical questions regarding the product:

Please refer to your User Manual

Contacting NeuMoDxTM

If additional assistance is required or a question arises, which is not answered in the operator manual, contact NeuMoDxTM technical support:
NeuMoDxTM Molecular, a QIAGEN company.
1250 Eisenhower Place
Ann Arbor, MI 48108
Phone: 888-301-NMDX (6639)

When contacting NeuMoDxTM, have the following information available:

  • Product name, part number, and serial number
  • Any error messages you encounter
  • Details of recent instrument performance

 

Client Resources

Need Assistance? Talk to Us!

If you have questions, comments or need more information from our team, please fill out the form below and we will get back to you. Follow us on our social media to see our latest updates and job opportunities.


 
 

Contact Details

Please provide the following information for the person who experienced the issue:

General Information

DeathSerious adverse eventAdverse event (not serious)Product Problem (defects/malfunctions)Out of service/safety issueProduct use errorLabeling issue
 
 
Initial use of assayRe-use of of instrumentRe-serviced/refurbishedProblem noted prior useDuplicate issueOther (please specify)
TreatmentEvaluation
False negative resultIncorrect qualification of the infection/Unclear resultsFalse positive resultDelayed reporting of resultsOther, please specify

If available, email to: techsupport@neumodx.com (Include compliant in the subject line)

Product Details

Assay, Reagents and Consumables

Instruments

Action Taken


IMPORTANT ANNOUNCEMENT

We are excited to announce that QIAGEN has acquired all shares of NeuMoDx Molecular, Inc. The addition of NeuMoDx’s medium- and high-throughput molecular systems further expands QIAGEN’s portfolio of molecular diagnostics instruments, bolstering our leadership in automated molecular testing. We are proud to welcome NeuMoDx to our family of PCR solutions that make improvements in life possible.

To learn more, click here.