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For technical questions regarding the product:
Please refer to your User Manual
If additional assistance is required or a question arises, which is not answered in the operator manual, contact NeuMoDxTM technical support:
NeuMoDxTM Molecular, a QIAGEN company.
1250 Eisenhower Place
Ann Arbor, MI 48108
Phone: 888-301-NMDX (6639)
When contacting NeuMoDxTM, have the following information available:
- Product name, part number, and serial number
- Any error messages you encounter
- Details of recent instrument performance
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