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Technical Support

For technical questions regarding the product:

Please refer to your User Manual

Contacting NeuMoDxTM

If additional assistance is required or a question arises, which is not answered in the operator manual, contact NeuMoDxTM technical support:
NeuMoDxTM Molecular, Inc.
1250 Eisenhower Place
Ann Arbor, MI 48108
Phone: 888-301-NMDX (6639)

When contacting NeuMoDxTM, have the following information available:

  • Product name, part number, and serial number
  • Any error messages you encounter
  • Details of recent instrument performance

 
 

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Contact Details

Please provide the following information for the person who experienced the issue:

General Information

DeathSerious adverse eventAdverse event (not serious)Product Problem (defects/malfunctions)Out of service/safety issueProduct use errorLabeling issue
 
 
Initial use of assayRe-use of of instrumentRe-serviced/refurbishedProblem noted prior useDuplicate issueOther (please specify)
TreatmentEvaluation
False negative resultIncorrect qualification of the infection/Unclear resultsFalse positive resultDelayed reporting of resultsOther, please specify

If available, email to: techsupport@neumodx.com (Include compliant in the subject line)

Product Details

Assay, Reagents and Consumables

Instruments

Action Taken


Coronavirus Assay Information

NeuMoDx™ Molecular, a sample-to-result molecular diagnostic company focused on providing testing solutions to hospital and commercial reference laboratories, has developed a SARS-CoV-2 Assay for use on the high throughput, fully automated NeuMoDx™ 288 and 96 Molecular Systems. The U.S. Food and Drug Administration (FDA) has issued an Emergency Use Authorization (EUA) for the NeuMoDx™ SARS-CoV-2 Assay implemented on the NeuMoDx™ Molecular Systems.

To learn more about SARS-CoV-2 testing, click here.
To order, click here.